Frequently Asked Questions
How does Home Sweet Home Cleaning Service clean for health?
There are many benefits of HSH Cleaning Services cleaning regime for health during the cold and flu season. We use environmentally preferable antibacterial products and HEPA filters which can capture up to 99% of dust, allergens, bacteria, dust mites, pet dander, pollen and other pollutants. To help reduce germs and viruses in your home, we clean and disinfect door handles, light switch plates and phone receivers. In your bathrooms, we clean and disinfect all sinks, tubs, showers, toilets and floors. Overall, our procedures and equipment provide homes a cleaner, healthier environment than most conventional cleaning practices.
Do your products kill the H1N1 virus?
HSH Cleaning Service uses a disinfectant in the bathroom and on some hard surfaces commonly touched throughout the home like light switch plates, phone receivers and doorknobs. The disinfectant does kill the H1N1 virus on contact, however, because of how the flu virus is spread, we cannot promise to eliminate the virus in all homes.
If someone has been sick with H1N1 in my home, should I let you know?
We would appreciate customers letting us know if someone in the home has recently had cold or flu symptoms. With this knowledge, we can provide staff with adequate safety apparel, and reassign team members with an increased risk of severe illness from influenza infection, when necessary.
Can I Trust Home Sweet Home Cleaning Service?
No need to worry. With HSH Cleaning, you are protected. Our employees are background-checked, bonded and insured. We pay all federal, state, social security, payroll taxes. HSH Cleaning NEVER uses independent subcontractors.
Do I Have To Be Home When HSH Cleans?
90% of our customers are not able to be home when we arrive so many give us a key to be safely stored with our secure "double-blind" key management system. Others prefer to leave a key in a pre-arranged location. If you must be home for us to gain entry we ask that you give us a wider window of arrival due to the nature of scheduling limitations - usually a 2 hour arrival window.
Can HSH Cleaning Guarantee Superior Customer Service?
The HSH Cleaning standard for customer service is what makes us stand apart from ordinary residential cleaning services. To guarantee each client's satisfaction with our house cleaning service, we maintain a deep commitment that is both a system and an ethic.
- We WILL monitor our reliability
- We WILL supervise our consistency
- We WILL pay strict attention to the security of your belongings
- We WILL solicit your comments and suggestions and be responsive to your needs
- We WILL dispatch a prompt re-clean if there is an area of concern
- We WILL continually make you glad you chose HSH Cleaning
Do I Have To Provide Cleaning Supplies?
We feel this should be at the customer's discretion. HSH Cleaning always has all the necessary cleaning solutions, sanitized supplies and state-of-the-art equipment. However, if you have a special product you prefer us to use when cleaning the house, such as a specific hardwood floor cleaner or polish, we'll be happy to use it.
Will I Get The Same Team Every Time?
If you are scheduled Weekly or Biweekly, HSH schedules the same team to clean your home. This way, the team gets to know your home and your needs. In the event of an employee illness or scheduled vacation, we will do our best to send at least one person to your home that is on your regular home cleaning team.
How Many People Will Be In My Home?
HSH Cleaning works in crews of two and sometimes three person teams depending on small variations in the schedule for the day. From time to time you may also see our Quality and Training manager with the house cleaning team. Their job is to do spot and detailed inspections on several homes during the week to make sure that we are delivering the best quality cleaning to not only your standards but our standards too. Also remember every job is supervised and inspected by our working crew leaders.
Can I Change My Schedule Appointment Time?
We always want to accommodate you and your time is very important to us. If you have a need to change your scheduled time please kindly give us 24 hours advanced notice. If you fail to give 24 hours notice we charge a scheduling fee of 50% of your cleaning.
How Do I Prepare My Home Before The Cleaning?
Try to organize your things so that our time can be better spent on actual cleaning. If you are in need of us organizing your things, we certainly will be glad to provide you with an estimate so just let us know.
What If Something Gets Damaged Or Broken?
Accidents occasionally happen. HSH Cleaning is fully insured and will repair or replace anything that gets damaged or broken as a result of an accident caused by one of our staff. It is our company policy that our teams report any incident that occurs. Honesty is always the best policy. You will not have to find something broken a week or a month later and wonder who did it. NOTE: If you do have something of extreme value or something of sentimental value, we ask that you inform us in advance so that we can show a high level of caution.
How Do I Pay?
We accept cash or check and payment is expected the day of the cleaning. If for some reason you cannot be there to pay the team when we finish, please leave payment in a designated area.
Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
